The position requires a bachelors degree, or foreign equivalent, in Telecommunications, Electrical Engineering, Electronics Engineering, or a related field of study and ten 10 years of relevant experience. Alternatively, the company would also accept a Masters degree in Telecommunications, Electrical Engineering, Electronics Engineering, or a related field of study and eight 8 years of relevant experience. Experience must involve eight 8 years in the following Contact Center technologies, including Architecture, features, functions, call routing andbr integrations with 3rd party solutions; contact center solution of OEM s Cisco UCCE, HCS CC, Enghouse CCSP Cosmocom CCU technologies; VOIP technologies and protocols SIP, H.323 and troubleshooting; capturing customer requirements to design contact center solution for Hosted services for Contact Center, Network, Data center infrastructure, integrations of 3rd party solutions, reporting solution and service monitoring for service assurance; recording solutions used in the contact centers Verint, Nice, Calabrio; providing solution to customers for recording, Quality Monitoring, WFM needs of customer; components to conduct Presales technical discussions, Solution Demo or POC Proof of Concept for the prospectbr customers; network security aspects, including encryption of calls, recordings by integration with contact center platforms; creating High Level Design, Low level Design documents for the technical solutions provided to customers for their onboarding, involving end to end solution, network configurations, integrations, reports; design Bill of material for the customers solution, estimates on the capital expenditures and support for commercial proposals to customers; and digital Channels integration including Chat, Email and Virtual Assistant with Contact Center. Must have a certification in Cisco and Enghouse Cosmocom Contact center technologies. 20 travel required to various unanticipated client sites nationwide. Telecommuting permitted.
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