Bachelors degree or foreign equivalent in Engineering and 5 years of experience in automotive warranty claim management. 5 years of working experience in quality functions, procedures and tools including CQI14, OESA warranty council member; Quality Systems ISO 9000, TS16949, and VDA 6.3; automotive quality management and manufacturing processes; AIAG manual including APQP, FMEA, MSA, PPAP and SPC; quality tools such as SPC, MSA, PFMEA, PPAP, and APQP. 5 years of working experience in claim management and financial reserves management. 5 years managing responses to customer claims. 5 years of warranty management software such as Ubiquiti, and Data analytics tools such as Power BI, Power Query. 5 years of experience with Automotive customer portals such as DTNA, John Deere, and CNH extracting data for data analysis. 5 years of experience in Lean Six Sigma methodology including the development and use of Paretos, 5 Whys, Fishbone analysis, and 8 Disciplines Corrective Action Process. 5 years leading and supporting crossfunctional teams including legal, sales, marketing, finance, and engineering to mitigate liabilities and ensure lessons are captured in controlled documents.br br In the alternative, employer will accept a masters degree or foreign equivalent in Engineering and 3 years of experience in automotive warranty claim management. 3 years of working experience in quality functions, procedures and tools including CQI14, OESA warranty council member; Quality Systems ISO 9000, TS16949, and VDA 6.3; automotive quality management and manufacturing processes; AIAG manual including APQP, FMEA, MSA, PPAP and SPC; quality tools such as SPC, MSA, PFMEA, PPAP, and APQP. 3 years of working experience in claim management and financial reserves management. 3 years managing responses to customer claims. 3 years of warranty management software such as Ubiquiti, and Data analytics tools such as Power BI, Power Query. 3 years of experience with Automotive customer portals such as DTNA, John Deere, and CNH extracting data for data analysis. 3 years of experience in Lean Six Sigma methodology including the development and use of Paretos, 5 Whys, Fishbone analysis, and 8 Disciplines Corrective Action Process. 3 years leading and supporting crossfunctional teams including legal, sales, marketing, finance, and engineering to mitigate liabilities and ensure lessons are captured in controlled documents.br br Employer will accept any suitable combination of education, training, or experience.

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