RISK MANAGEMENT SOLUTIONS, INC. – $154,523.00/Year

Requires a Bachelors degree or foreign equivalent in Business Administration, Information System Management, or a closely related quantitative field plus at least seven 7 years of progressively responsible experience planning and executing ITSM Framework, Business Process Improvement or Business Process Management.br br Full term of experience must include the following implementing ITIL framework; using ITSM tool chain such as ServiceNow, BMC Remedy, PagerDuty, Logic Monitor, ManageEngine, Prometheus, Zenoss, SolarWinds, Nagios, or related tools; applying knowledge of Incident, Event, Problem, and Change Release management lifecycle; implementing CMDB; using knowledge management tools KB article, SOP, Runbook creation; working with IT environments, cloud technologies AWS Azure, Security Operations Toolset Macfee, SentinelOne, Tenable, SCCM, ObserveIT, Qradar, Bigfix, automation toolset Workato, Tableau, Qlik, and Automation Anywhere, and performance measurement tools; working with business capability models, ISO governance, and IT compliance methodologies; performing IT Project Management; and using workflow design tools such as Visio, SmartDraw, or LucidChart. Must have intermediate or expert ITIL Certification. Domestic and international travel required approximately 10 of the time. Destination and frequency impossible to predict.