Maersk AS ta Sealand Americas – $163,197.00/Year

Must have five 5 years of experience in each of the following 1 Utilizing Six Sigma or Agile methodology to improve and implement business processes; 2 Overseeing offshoring and centralization of transactional activities to service centers; 3 Utilizing customer feedback data such as Customer effort reduction, Net Promoter Scores, or Customer Satisfaction Scores CSAT to implement processes oriented to improve satisfaction with service; 4 Establishing customer service teams and processes around specific customer needs in offering services such as Warehouse and Distribution, Inland transportation, and Customs house brokerage; 5 Master Data governance and procedures; and 6 Building and maintaining relations with local authorities such as customs, terminals and other key stakeholders to the logistics process.