Lemonade, Inc. – $133,078.00/Year

The beneficiarys job title changed from Claims Experience Tribe Lead to Director, Pet Claims Experience at the end of the job market test. The job duties, responsibilities, and work location remain the same.br br br Employer will accept any suitable combination of education, training, or experience.br br Experience in H.6 or H.10 in fintech, insurtech, customer experience, or a regulated industry.br br Five years of experience in fintech, insurtech, customer experience or related industry;br Three years of experience in vendor management, preferably in customer service environment;br Two years of experience working with large service vendors;br Two years of experience managing a budget of an operation department;br Five years of experience managing KPIs of a service department e.g. NPS, quality, etc.;br Knowledge of Google Docs, Slack, Zendesk; andbr Experience with tech start up organizations and cultures.