INTUIT – $125,008.00/Year

Employer will accept Bachelors degree in Computer Science, Engineering or related field followed by five years of progressive, postbaccalaureate work experience in job offered or in a Computer Science or Software Engineerrelated occupation. Position requiresbr 1. Overseeing and driving the Change Control Process across the IT organization;br 2. Enhancing customer services using data modeling and data mining tools;br 3. Using ticketing tools such as ServiceNow, BMC Remedy, or CA NimSoft;br 4. Designing and implementing IT Service Management process and procedures;br 5. Developing Service Level Agreement and Key Performance Indicators for various segments of IT Service management framework;br 6. Incident management;br 7. Providing guidance and recommendations to business and technical partners to help prevent future incidents and improve system stability and client satisfaction; andbr 8. Maintaining and upholding Incident and Problem policies and procedures in accordance with ITIL processes.