Must have demonstrated knowledge of project management software Jira, Wrike, Asana, or ProPad and proficiency in project management; knowledge and experience using support software Zendesk or Talkdesk across email, voice, and chat channels; demonstrated knowledge of call center operations, analytics, technologies, and internal business processes; experience with automation, bot systems, and integrations; experience working with international companies operating across multiple geographies; experience working with high growth companies and scaling support operations with the inhouse team and external BPO partners; knowledge and experience working with product teams building software.
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