The candidate must have minimum two years of experience in the followingbr 1. Implementing businesstobusiness technical support of clientserver remote access and Virtual Desktop Infrastructure VDI softwarebr products, and outsourcing businesstobusiness technical support global operations.br 2. Implementing KnowledgeCentered Service KCS methodology and process in global support teams.br 3. Coordinating Request Tracker ticketing system deployment, customization and external systems integration.br 4. Building customer web portals and selfservice content with measured support ticket deflectionavoidance rate.br 5. Establishing Product Release Management processes.br 6. Coordinating deployment and configuration of commercial call center software platforms, including Amazon Connect and RingCentral.
Categories: eb3
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