Must have three 3 years of experience with each of the following i reviewing existing requirement documentation to diagnose system issues, specifically Supplementary Specifications,br Use Cases, and User Stories; and ii resolving customersubmitted service requests, including root cause analysis and systematic workarounds.br br Must have one 1 year of IT experience in healthcare or the health insurance industry.br br Must have any experience i analyzing system use, system performance, and general procedures; ii identifying incoming and outgoing dependencies for data flows to perform impact analysis; iii prioritizing work items and planning daily and weekly resolution cycles; and iv SQL.br br Experience can be concurrent.br br Note Because there is no primary experience requirement in the job offered, the Kellogg language is not required.
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