Position requires a Bachelors degree in Computer Science, Electronic Engineering, Information Systems, or a related STEM field, followed by 7 years of progressively responsible experience translating for, and accurately communicating with, technical and nontechnical stakeholders, as well as facilitating discussions across multidisciplinary teams. Experience must include a minimum of 5 years of experience with software design, development, testing, and implementation; 5 years of experience with software production support and experience with IT end user support and IT Service Desk; 5 years of experience leading maintenance for custom software applications and performing root cause analysis and problem management; 5 years of experience with escalation procedures, incident management, and ITIL framework; and 3 years of experience with Project Management and working with 3rd party service providers.
Categories: eb3
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