Experience must have included Installation, configuration and maintenance of SQL Server; Building and managing a global 3Tiered Technical Support organization; Managing a technical offshore team of contractors; Act as primary feedback resource for other teams including development and product management; Participate in the creation and implementation of standard operating procedures; Act as liaison for the account customer in communicating issues with development and quality assurance; Handle technical escalations; and Leading the building and maintenance of a knowledgebase of articles about various issues regarding company products.
Categories: eb3
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