CONTD FROM H.10B providing IT Service Management ITSM process support for applications running in hybrid environments onpremises, Amazon Web Services AWS Cloud, and Microsoft Azure.br br Education and Experiencebr br Bachelors degree or foreign education equivalent in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and five 5 years of experience in the job offered or five 5 years of experience providing IT Service Management ITSM process support for applications running in hybrid environments onpremises, Amazon Web Services AWS Cloud, and Microsoft Azure.br br Or, alternatively, Masters degree or foreign education equivalent in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and three 3 years of experience in the job offered or three 3 years of experience providing IT Service Management ITSM process support for applications running in hybrid environments onpremises, Amazon Web Services AWS Cloud, and Microsoft Azure.br br Skills and Knowledgebr br Candidate must also possessbr br Demonstrated Expertise DE facilitating and supporting major incidents for complex financial, investment, operations, compliance, vendor, and trading applications of onpremise, Amazon Web Services AWS, and Microsoft Azure cloud based products; driving crisis bridge line with minimal financial or operational impact to resolve and restore services in trading and accounting platforms; publishing incident communications with updates on business impact and mitigation status; conducting alert and SplunkCloudWatch event monitoring; and hosting incident postmortem sessions for root cause analysis and preventative measures tracking using ServiceNow.br br DE managing complex releases Master Data Management MDM, Cloud, and vendor products and infrastructure changes of multilayered automated products financial, compliance, and trading according to uDeploy, Ansible, Jenkins, and Concourse pipelines; defining and governing integrated, independent, and standard Continuous IntegrationContinuous Deployment release processes; and conducting release overview and retrospection sessions GoNoGo and code freeze production support handoffs.br br DE conducting change impact assessments and business readiness analyses; assessing and managing key stakeholders; governing and monitoring change management guidelines; scheduling, planning, and managing Change Advisory Board CAB meetings using CAB Workbench; organizing business events; analyzing risk mitigation and contingency plans; and developing and implementing effective communication plans.br br DE analyzing incident metrics, trends, issues, changes, and releases using Numerify, Tableau, ServiceNow, and OBIEE; maintaining release and change deployment steps, processes, interdependencies, conflicts, challenges, and milestones tracking using Plutora, Advanced JIRA, and Confluence; and creating data flow diagrams and data connected Visio and PowerPoint presentations to document statistics and patterns of incidents, issues, and adhoc changes.
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