AAA Texas, LLC – $126,402.00/Year

Must possess expertiseknowledge sufficient to adequately perform the duties of the job being offered. Expertiseknowledge may be gained through employment experience or education. Such expertiseknowledge cannot be quantified by time.br br Required expertiseknowledge includesbr br Experience in the analysis, design, development, configuration of contact center applications using Genesys suite and Verint suite of products.br br Genesys skills requiredbr br Experience in Genesys SIP, Configuration server, Configuration proxy, TServer, GVP components such as Resource Manager and Media Control platform and Virtual Hold Technology.br Experience in architecture design, estimation, impact analysis, scope definition and troubleshooting.br Experience working on both SIP and AvayaAspect TServer environments and integrating with Session Manager and various types of switches.br Experience working with multiple application development groups for project cross impact discussions and able to build interfaces between call routing and various applications.br Experience in Interaction Workspace, Intelligent Workload Distribution, EServices, Genesys AdministratorConfiguration Manager, Real time Reporting using CCPulse and Pulse as well as Historical Reporting using Genesys Infomart.br Experience in Genesys skillbased routing; includes designing, developing, compiling Genesys strategies using Genesys Interaction Routing Designer IRD and able to test these strategies in Genesys IRD using Message server to identify and resolve defects.br Experience deploying strategies using Genesys Configuration Manager Environment CME.br Experience in implementing Genesys GVP to use VXML capabilities by installing and configuring Genesys Session Initiation Protocol SIP, Resource Manager, Media Control Platform. Configure Real time Protocol between Avaya Session Managers and Genesys GVP applications.br Experience in troubleshooting issues using Wireshark to analyze Session Initiation Protocol SIP and Real Time Protocol RTP related issues.br br Verint skills requiredbr Experience in Verint 360 aka call recording, Speech Analytics, Automatic Quality Management AQM and Desktop Process Analytics DPA.