1 Proven ability to facilitate executive level product and service roadmap strategy discussionsbr 2 Expert level ability to create and execute data queries Looker, Tableau, etc. used to analyze and make recommendations for optimizing software or API integrationsbr 3 Demonstrable experience with creating revenue reports quarterly and annually used to forecast future growth and used to gauge customer healthbr 4 Experience identifying usage trends, support ticket volume and severity, and escalation resolution to reduce or eliminate contraction risksbr 5 Ability to collect, document and communicate from technical customer stakeholders to product teams including quantifying growth impactbr 6 Expert at managing Enterprise level portfolios using a CRM Salesforce, Gainsight, etc. including creating reports, creating CTAs, and updating Account Action Plansbr 7 Experience identifying, quantifying and managing technical issues using issue tracking tools, for example JIRA or equivalentbr br Any suitable combination of education, training and experience is acceptable. Education, experience criminal background checks will be conducted.
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